Frequently
Asked Questions

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Looking for answers? Then take a look through some of the questions most frequently asked by new customers. Still not found what you’re looking for? Call our friendly team today on 03 9673 4000 or email at admin@theperfectcosmeticscompany.com.

FAQs

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Can I purchase your products from a retail outlet?
Can I try the products prior to purchase?
Can it be worn over my lipstick?
Can it be worn over my lipstick?
Can it be worn over my lipstick?
Can it be worn over my lipstick?
Do My Perfect Lips burn or sting when applied?
Do My Perfect Lips burn or sting when applied?
Does My Perfect Lashes work for eyebrows also?
Does My Perfect Lips burn or sting when applied?
Does My Perfect Lips burn or sting when applied?
Does My Perfect Lips contain chilli?
Does My Perfect Lips contain chilli?
Does My Perfect Lips contain chilli?
Does My Perfect Lips contain chilli?
Has My Perfect Facial been tested on animals?
Has My Perfect Facial been tested on animals?
How do I achieve best results with My Perfect Eyes?
How do I achieve best results with My Perfect Eyes?
How do I apply it?
How do I apply it?
How do I obtain a refund?
How do I sign up to the website?
How does My Perfect Eyes work?
How does My Perfect Eyes work?
How does My Perfect Eyes work?
How does My Perfect Facial work?
How does My Perfect Facial work?
How long can I expect my products to take in the mail?
How long does a bottle of My Perfect Eyes last for?
How long does a bottle of My Perfect Eyes last for?
How long does a bottle of My Perfect Eyes last for?
How long does My Perfect Facial Kit last for?
How long does My Perfect Facial Kit last for?
How long does one tube of My Perfect Lashes last?
How long will it take for me to see my longer eyelashes?
How long will it take to see results?
How long will it take to see results?
How long will it take to see results?
How long will it take to see results?
How often should I use My Perfect Facial?
How often should I use My Perfect Facial?
How should I remove My Perfect Eyes?
How should I remove My Perfect Eyes?
How should I remove My Perfect Eyes?
How should My Perfect Eyes be stored?
How should My Perfect Eyes be stored?
How should My Perfect Eyes be stored?
How should My Perfect Facial be stored?
How should My Perfect Facial be stored?
Is My Perfect Eyes harmful?
Is My Perfect Eyes harmful?
Is My Perfect Eyes harmful?
My hair is blond, and my eyelashes are difficult to see. Can Lashes help?
What are the long-term effects of My Perfect Eyes?
What are the long-term effects of My Perfect Eyes?
What are the long-term effects of My Perfect Eyes?
What are the long-term effects of My Perfect Facial?
What are the long-term effects of My Perfect Facial?
What’s in My Perfect Facial?
What’s in My Perfect Facial?
Why can’t I use eye gel or moisturiser with My Perfect Eyes?
Why can’t I use eye gel or moisturiser with My Perfect Eyes?
Why can’t I use eye gel or moisturiser with My Perfect Eyes?
Why does My Perfect Eyes turn to powder sometimes?
Why does My Perfect Eyes turn to powder sometimes?
Why does My Perfect Eyes turn to powder sometimes?
Will My Perfect Eyes have a long-term beneficial effect?
Will My Perfect Eyes have a long-term beneficial effect?
Will My Perfect Eyes have a long-term beneficial effect?

  • Can I purchase your products from a retail outlet?
    Whilst you may be lucky enough to see the Perfect Cosmetics range in some shopping centres and exhibitions throughout Australia, the quickest and easiest way for you to place an order is either online via our website or by calling our 1300 MY PERFECT order line.

  • Can I try the products prior to purchase?
    We are so confident that you will love all of our products that rather than offer a free trial period we offer a full 30 day, no quibble, money back guarantee in the rare event that you are dissatisfied with your results.

  • Can it be worn over my lipstick?
    All three colours of My Perfect Lips are tinted enough to flatter every natural lip complexion. Yet they are also subtle enough to be worn over any lipstick colour, resulting in added hydration and a mirror like shine.

  • Can it be worn over my lipstick?
    All three colours of My Perfect Lips are tinted enough to flatter every natural lip complexion. Yet they are also subtle enough to be worn over any lipstick colour, resulting in added hydration and a mirror like shine.

  • Can it be worn over my lipstick?
    All three colours of My Perfect Lips are tinted enough to flatter every natural lip complexion. Yet they are also subtle enough to be worn over any lipstick colour, resulting in added hydration and a mirror like shine.

  • Can it be worn over my lipstick?
    All three colours of My Perfect Lips are tinted enough to flatter every natural lip complexion. Yet they are also subtle enough to be worn over any lipstick colour, resulting in added hydration and a mirror like shine.

  • Do My Perfect Lips burn or sting when applied?
    No. However, it does create a very mild tingling sensation.

  • Do My Perfect Lips burn or sting when applied?
    No. However, it does create a very mild tingling sensation.

  • Does My Perfect Lashes work for eyebrows also?
    Our testers have reported that My Perfect Lashes works on eyebrows too!

  • Does My Perfect Lips burn or sting when applied?
    No. However, it does create a very mild tingling sensation.

  • Does My Perfect Lips burn or sting when applied?
    No. However, it does create a very mild tingling sensation.

  • Does My Perfect Lips contain chilli?
    No chilli is used in My Perfect Lips. The active ingredient is ‘maxilip’ which stimulates the fiberblast in the lips, which in turn stimulates the collagen production. This results in plumper, fuller lips and a more defined pout.

  • Does My Perfect Lips contain chilli?
    No chilli is used in My Perfect Lips. The active ingredient is ‘maxilip’ which stimulates the fiberblast in the lips, which in turn stimulates the collagen production. This results in plumper, fuller lips and a more defined pout.

  • Does My Perfect Lips contain chilli?
    No chilli is used in My Perfect Lips. The active ingredient is ‘maxilip’ which stimulates the fiberblast in the lips, which in turn stimulates the collagen production. This results in plumper, fuller lips and a more defined pout.

  • Does My Perfect Lips contain chilli?
    No chilli is used in My Perfect Lips. The active ingredient is ‘maxilip’ which stimulates the fiberblast in the lips, which in turn stimulates the collagen production. This results in plumper, fuller lips and a more defined pout.

  • Has My Perfect Facial been tested on animals?
    No, it has been human tested only.

  • Has My Perfect Facial been tested on animals?
    No, it has been human tested only.

  • How do I achieve best results with My Perfect Eyes?
    Follow the instructions very carefully, being sure to cover the entire under-eye area with a thin layer of the My Perfect Eyes lotion, using the middle finger. Experiment with the product to achieve maximum results.

  • How do I achieve best results with My Perfect Eyes?
    Follow the instructions very carefully, being sure to cover the entire under-eye area with a thin layer of the My Perfect Eyes lotion, using the middle finger. Experiment with the product to achieve maximum results.

  • How do I apply it?
    From the first application of My Perfect Facial facial mask there will be noticeable results, but to maximise the effect it is recommended that the mask should be used three times within the first week, twice in the second week, and then once a week thereafter.

    Note: Best results achieved in a relaxed undisturbed atmosphere in-salon or at home. My Perfect Facial is not always suitable for highly sensitive skins.

    • Blend 4ml of Elevating Powder with 6ml of Activator Gel until a thin paste is achieved.
    • Apply to thoroughly cleansed skin with a cosmetic brush to face and neck in upward and outward strokes following the order shown in the diagram. Avoid eye and lip area.
    • Avoid any facial movement as the product dries for eight minutes (for firmer lift leave for 20 – 30 minutes). Do not be alarmed by the ‘tightening’ sensation as My Perfect Facial begins the toning process.
    • Remove with warm water on a dampened sponge or towel. Pat face dry.
    • To complete each treatment apply 2ml of My Perfect Facial Collagen Soak over face and neck in upward and outward strokes.

  • How do I apply it?
    1) Very easy to use, mix one teaspoon of liquid booster with one teaspoon of mask powder to create a light paste. This should then be applied to the face and neck in upward strokes using the brush applicator provided. Sit back and relax as My Perfect Facial will begin to harden and draw the skin into an ‘extra-firm’ mask (don’t be alarmed it has quite a strong tightening effect and this is entirely normal). 2) Once the mask has hardened rinse it off with warm water using gentle circular movements. My Perfect Facial should be left on for a minimum of 8 minutes but 30 minutes is recommended. 3) My Perfect Facial is then completed with a rich collagen cream applied topically, to replace depleted collagen supplies, improve elasticity and plump out the lines.

  • How do I obtain a refund?
    No refunds will be processed without an authorisation code. Please contact our Head Office on +61 3 9673 4000 during office hours to speak to one of our friendly team about the return of your products, and obtaining an authorisation code for the return. Upon receipt of the products we will refund the full cost (minus postage and handling) to the account you used to make your purchase provided they are returned within 30 days from the time of buying.

  • How do I sign up to the website?
    When placing your first order with us, your account will automatically be created which will allow you to login at your convenience at a later date. You can also join our ‘Perfect Cosmetics Dynasty’ and keep up to date with all of our news and product specials by simply entering your email address at the bottom of the Home Page.

  • How does My Perfect Eyes work?
    My perfect Eyes forms an ‘invisible’ film under the eye - viewed through a microscope the lotion looks like a ‘spiders web’ which acts as a camouflage, hiding fine lines, wrinkles, dark circles and puffiness.

  • How does My Perfect Eyes work?
    My Perfect Eyes forms an ‘invisible’ film under the eye - viewed through a microscope the lotion looks like a ‘spiders web’ which acts as a camouflage, hiding fine lines, wrinkles, dark circles and puffiness.

  • How does My Perfect Eyes work?
    My perfect Eyes forms an ‘invisible’ film under the eye - viewed through a microscope the lotion looks like a ‘spiders web’ which acts as a camouflage, hiding fine lines, wrinkles, dark circles and puffiness.

  • How does My Perfect Facial work?
    The lifting and firming effects happens when the mask dries as it exercises the facial muscles and stimulates the blood supply to restore muscle tone. My Perfect Facial will begin to harden and draw the skin into an ‘extra-firm’ mask.

  • How does My Perfect Facial work?
    The lifting and firming effects happens when the mask dries as it exercises the facial muscles and stimulates the blood supply to restore muscle tone. My Perfect Facial will begin to harden and draw the skin into an ‘extra-firm’ mask.

  • How long can I expect my products to take in the mail?
    When placing your order you will be provided with a choice of either tracked delivery or express delivery. Products ordered via tracked delivery should arrive metro 1-3 working days and rural 1-5 working days. Products ordered via express post should arrive within metro 1-2 working days and rural 1-4 working days.

  • How long does a bottle of My Perfect Eyes last for?
    My Perfect Eyes comes in a 20ml bottle which provides approximately 200 applications. Used everyday it should last over 3 months but most people say if they only use it a few times a week and on special occasions it lasts all year.

  • How long does a bottle of My Perfect Eyes last for?
    My Perfect Eyes comes in a 20ml bottle which provides approximately 200 applications. Used everyday it should last over 3 months but most people say if they only use it a few times a week and on special occasions it lasts all year.

  • How long does a bottle of My Perfect Eyes last for?
    My Perfect Eyes comes in a 20ml bottle which provides approximately 200 applications. Used everyday it should last over 3 months but most people say if they only use it a few times a week and on special occasions it lasts all year.

  • How long does My Perfect Facial Kit last for?
    You get 10 treatments out of the kits for your face and neck.

  • How long does My Perfect Facial Kit last for?
    You get 10 treatments out of the kits for your face and neck.

  • How long does one tube of My Perfect Lashes last?
    Following our directions, one bottle of My Perfect Lashes should last at least 90 days. Just one bottle of My Perfect Lashes will be enough for you to see dramatic results.

  • How long will it take for me to see my longer eyelashes?
    Some individuals will notice results within 2-3 weeks. Some individuals may need 8 to 10 weeks to see dramatic results. Be patient and follow the My Perfect Lashes directions, and you will see longer, thicker, and fuller eyelashes!

  • How long will it take to see results?
    My Perfect Lips can be used as a regular lipgloss to coat the lips with a moisturising shine, making them feel smoother and more luscious in minutes. However, when used three times daily, the full plumping effect will be seen after 30 days.

  • How long will it take to see results?
    My Perfect Lips can be used as a regular lipgloss to coat the lips with a moisturising shine, making them feel smoother and more luscious in minutes. However, when used three times daily, the full plumping effect will be seen after 30 days.

  • How long will it take to see results?
    My Perfect Lips can be used as a regular lipgloss to coat the lips with a moisturising shine, making them feel smoother and more luscious in minutes. However, when used three times daily, the full plumping effect will be seen after 30 days.

  • How long will it take to see results?
    My Perfect Lips can be used as a regular lipgloss to coat the lips with a moisturising shine, making them feel smoother and more luscious in minutes. However, when used three times daily, the full plumping effect will be seen after 30 days.

  • How often should I use My Perfect Facial?
    My Perfect Facial should be applied three times in quick succession during the first week and once a week thereafter for maintenance.

  • How often should I use My Perfect Facial?
    My Perfect Facial should be applied three times in quick succession during the first week and once a week thereafter for maintenance.

  • How should I remove My Perfect Eyes?
    My Perfect Eyes should only be removed with plain water, soak a cotton pad in water and very gently wipe off.

  • How should I remove My Perfect Eyes?
    My Perfect Eyes should only be removed with plain water, soak a cotton pad in water and very gently wipe off.

  • How should I remove My Perfect Eyes?
    My Perfect Eyes should only be removed with plain water, soak a cotton pad in water and very gently wipe off.

  • How should My Perfect Eyes be stored?
    There is no limit on the time My Perfect Eyes can be stored as there are no active ingredients. Excesses of temperature may have an adverse effect on the lotion, so it is best to store My Perfect Eyes at room temperature.

  • How should My Perfect Eyes be stored?
    There is no limit on the time My Perfect Eyes can be stored as there are no active ingredients. Excesses of temperature may have an adverse effect on the lotion, so it is best to store My Perfect Eyes at room temperature.

  • How should My Perfect Eyes be stored?
    There is no limit on the time My Perfect Eyes can be stored as there are no active ingredients. Excesses of temperature may have an adverse effect on the lotion, so it is best to store My Perfect Eyes at room temperature.

  • How should My Perfect Facial be stored?
    My Perfect Facial is best stored at room temperature.

  • How should My Perfect Facial be stored?
    My Perfect Facial is best stored at room temperature.

  • Is My Perfect Eyes harmful?
    My Perfect Eyes is perfectly safe to use - it is classified as a non-colour cosmetic, alongside other cosmetics that do contain colour, such as mascara, lipstick, etc.

  • Is My Perfect Eyes harmful?
    My Perfect Eyes is perfectly safe to use - it is classified as a non-colour cosmetic, alongside other cosmetics that do contain colour, such as mascara, lipstick, etc.

  • Is My Perfect Eyes harmful?
    My Perfect Eyes is perfectly safe to use - it is classified as a non-colour cosmetic, alongside other cosmetics that do contain colour, such as mascara, lipstick, etc.

  • My hair is blond, and my eyelashes are difficult to see. Can Lashes help?
    Yes, with MY Perfect Lashes, in addition to longer and thicker, your eyelashes will also appear DARKER so there is less need for mascara!

  • What are the long-term effects of My Perfect Eyes?
    My Perfect Eyes is not a ‘treatment’. It does not penetrate the skin, nor does it have a stretching or pulling effect. It simply lies on the surface of the skin, and the magnesium contained in the lotion ensures it does not penetrate the dermis or epidermis.

  • What are the long-term effects of My Perfect Eyes?
    My Perfect Eyes is not a ‘treatment’. It does not penetrate the skin, nor does it have a stretching or pulling effect. It simply lies on the surface of the skin, and the magnesium contained in the lotion ensures it does not penetrate the dermis or epidermis.

  • What are the long-term effects of My Perfect Eyes?
    My Perfect Eyes is not a ‘treatment’. It does not penetrate the skin, nor does it have a stretching or pulling effect. It simply lies on the surface of the skin, and the magnesium contained in the lotion ensures it does not penetrate the dermis or epidermis.

  • What are the long-term effects of My Perfect Facial?
    If you decide to stop using My Perfect Facial on a regular basis your face will just go back to normal. Although, people who have used My Perfect Facial over a period of time have reported improvements in the elasticity and muscle tone of their skin even when not applied as often.

  • What are the long-term effects of My Perfect Facial?
    If you decide to stop using My Perfect Facial on a regular basis your face will just go back to normal. Although, people who have used My Perfect Facial over a period of time have reported improvements in the elasticity and muscle tone of their skin even when not applied as often.

  • What’s in My Perfect Facial?
    My Perfect Facial contains a unique blend of herbs, fruit extracts, proteins, minerals and enzymes. Two of the ingredients being corn starch to tighten and papaya to exfoliate.

  • What’s in My Perfect Facial?
    My Perfect Facial contains a unique blend of herbs, fruit extracts, proteins, minerals and enzymes. Two of the ingredients being corn starch to tighten and papaya to exfoliate.

  • Why can’t I use eye gel or moisturiser with My Perfect Eyes?
    The lotion contains magnesium, a vital ingredient in ensuring nothing is absorbed into the skin. However, magnesium does not mix well with ‘oil-based’ products such as moisturising creams and gels. Some men find that because they naturally produce more sebum than women, the product can turn white and powdery. Non-oil based make-up or powder is the most effective over My Perfect Eyes.

  • Why can’t I use eye gel or moisturiser with My Perfect Eyes?
    The lotion contains magnesium, a vital ingredient in ensuring nothing is absorbed into the skin. However, magnesium does not mix well with ‘oil-based’ products such as moisturising creams and gels. Some men find that because they naturally produce more sebum than women, the product can turn white and powdery. Non-oil based make-up or powder is the most effective over My Perfect Eyes.

  • Why can’t I use eye gel or moisturiser with My Perfect Eyes?
    The lotion contains magnesium, a vital ingredient in ensuring nothing is absorbed into the skin. However, magnesium does not mix well with ‘oil-based’ products such as moisturising creams and gels. Some men find that because they naturally produce more sebum than women, the product can turn white and powdery. Non-oil based make-up or powder is the most effective over My Perfect Eyes.

  • Why does My Perfect Eyes turn to powder sometimes?
    There are three reasons why a powdery white substance will appear:
    1) The bottle has not been shaken properly (this will be noticeable with ‘gritty’ particles appearing prior to application).

    2) Too much lotion has been used (only a very thin layer of My Perfect Eyes should be applied).

    3) There is a oil-based product underneath (cleanse thoroughly, ensuring any traces of cream have been removed with water).

  • Why does My Perfect Eyes turn to powder sometimes?
    There are three reasons why a powdery white substance will appear:
    1) The bottle has not been shaken properly (this will be noticeable with ‘gritty’ particles appearing prior to application).

    2) Too much lotion has been used (only a very thin layer of My Perfect Eyes should be applied).

    3) There is a oil-based product underneath (cleanse thoroughly, ensuring any traces of cream have been removed with water).

  • Why does My Perfect Eyes turn to powder sometimes?
    There are three reasons why a powdery white substance will appear: 1) The bottle has not been shaken properly (this will be noticeable with ‘gritty’ particles appearing prior to application). 2) Too much lotion has been used (only a very thin layer of My Perfect Eyes should be applied). 3) There is a oil-based product underneath (cleanse thoroughly, ensuring any traces of cream have been removed with water).

  • Will My Perfect Eyes have a long-term beneficial effect?
    My Perfect Eyes is not a ‘treatment’ for lines and wrinkles, but users have reported improvements in the under-eye area after continual use.

  • Will My Perfect Eyes have a long-term beneficial effect?
    My Perfect Eyes is not a ‘treatment’ for lines and wrinkles, but users have reported improvements in the undereye area after continual use.

  • Will My Perfect Eyes have a long-term beneficial effect?
    My Perfect Eyes is not a ‘treatment’ for lines and wrinkles, but users have reported improvements in the under-eye area after continual use.

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